Privacy Policy
Last updated: June 2026
Grootspay ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, learning platform, and Grootspay Plus membership services.
1. Information We Collect
We may collect information that you provide directly to us, including:
- Name, email address, phone number, and contact details when you register or subscribe
- Payment and billing information when you purchase a course or membership
- Course progress, enrollments, certificates, and learning activity on our platform
- Communications you send to us (support requests, feedback, refund inquiries)
- Account preferences and newsletter subscription choices
We may also collect technical data such as browser type, device information, IP address, and usage analytics to improve our services.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our courses, dashboards, and membership benefits
- Process transactions and send confirmations, receipts, and enrollment details
- Deliver live sessions, member resources, and certification-related updates
- Respond to your comments, support requests, and refund inquiries
- Send service announcements and marketing communications where you have consented
- Monitor platform performance, security, and learning effectiveness
- Comply with applicable laws and protect our rights and users
3. Sharing of Information
We do not sell your personal information. We may share your information with:
- Trusted service providers who help operate our platform (payment processors, hosting, email delivery)
- Instructors or program partners only as needed to deliver enrolled courses
- Legal or regulatory authorities when required by law or to prevent fraud
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet is 100% secure, and we encourage you to use a strong password and keep your login credentials private.
5. Your Rights
Depending on your location, you may have the right to access, correct, delete, or port your personal data, or to withdraw consent for marketing communications. To exercise these rights, please contact us at info@grootspay.com.
6. Cookies and Tracking
We may use cookies and similar technologies to remember your preferences, keep you signed in, and analyze site traffic. You can control cookie settings through your browser. Some features may not work correctly if cookies are disabled.
7. Children's Privacy
Our services are intended for learners who can form a binding contract under applicable law. If you believe a minor has provided personal data without appropriate consent, please contact us so we can take appropriate action.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. Continued use of Grootspay after changes constitutes acceptance of the revised policy.
9. Contact Us
For questions about this Privacy Policy or our data practices, email info@grootspay.com or visit our Contact Us page.