Return Policy

Last updated: June 2026

At Grootspay, we want you to be satisfied with your learning experience. This Return Policy explains when you may request a refund for course purchases and Grootspay Plus membership fees.

            30-Day Money-Back Guarantee: If you are not satisfied with an eligible course within 30 days of purchase, you may request a full refund, provided you have not completed more than 20% of the course content.
        

1. Eligibility for Refunds

You may be eligible for a refund if:

Your request is made within 30 days of the purchase date
You have consumed less than 20% of the course content (videos, modules, or equivalent)
The course is not part of a bundle or promotion with different refund terms
You have not already received a certificate of completion for that course

2. Grootspay Plus Membership

Grootspay Plus annual membership refunds are handled on a case-by-case basis within 14 days of purchase if you have not substantially used member-only resources or attended live sessions. Contact support with your membership details for review.

3. Non-Refundable Situations

Refunds will not be granted when:

More than 30 days have passed since purchase (unless required by law)
You have completed more than 20% of the course
You have downloaded or extensively accessed downloadable member materials beyond a trial threshold
There is abuse or violation of our Terms of Service (e.g., account sharing, fraudulent chargebacks)

4. How to Request a Refund

To request a refund:

Email info@grootspay.com with the subject line "Refund Request"
Include your registered email, course or membership name, and payment reference
Briefly explain the reason for your request

We respond within 5–7 business days. Approved refunds are processed to the original payment method within 10–14 business days.

5. Course Access After Refund

Once a refund is processed, access to the refunded course or membership benefits will be revoked. You may re-enroll at any time by purchasing again.

6. Technical Issues

If technical problems prevent access to paid content, contact us first so we can resolve the issue. If we cannot restore access within a reasonable time, we may offer a refund or credit at our discretion.

7. Contact Us

For refund requests or questions about this policy, visit Contact Us or email info@grootspay.com.